You also have to cancel them.
@RedmanMoccasins: If you did a 100% refund of the order, you also need to cancel it and that will move it to completed. Otherwise you still need to "ship" it by marking it as complete. See https://help.etsy.com/hc/en-us/articles/115015587347-How-to-Cancel-a-Sale?segment=selling for more details.
on a sidebar note, your about information still talks about the rubber sole that you used to offer.