PoemsandPromises
Inspiration Seeker

Random Order Showing in Stats

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I've had an order pop up off and on all morning. It shows only in the stats, nowhere else. It's not even in that weird holding when there's an issue with payment. No email to confirm an actual purchase. But it shows up and goes away. Has anyone had this happen? Even the amount is weird, $123, which for my shop is an unusually large purchase amount. Is there something buggy going on with Etsy this morning?

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ChillwolfArt
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Re: Random Order Showing in Stats

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When you look in your "Payment Account", is the Order showing? (as you being paid; including fees taken out, etc.).  I'm thinking that it is not.
It could be an Order which has not finished processing and is pending.  Check your Orders Page as well.  Also check your email to see if you have one from Etsy re: an Order Pending/Processing. 
*Do not ship anything until it has cleared by Etsy's Payment Processing.  (Also the Customer won't need to be notified; if an Order is Pending, they will normally receive an email fr. Etsy.

Hope this helps you.

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ChillwolfArt
Conversation Maker

Re: Random Order Showing in Stats

Jump to solution

When you look in your "Payment Account", is the Order showing? (as you being paid; including fees taken out, etc.).  I'm thinking that it is not.
It could be an Order which has not finished processing and is pending.  Check your Orders Page as well.  Also check your email to see if you have one from Etsy re: an Order Pending/Processing. 
*Do not ship anything until it has cleared by Etsy's Payment Processing.  (Also the Customer won't need to be notified; if an Order is Pending, they will normally receive an email fr. Etsy.

Hope this helps you.

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PoemsandPromises
Inspiration Seeker

Re: Random Order Showing in Stats

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I checked there. It was absolutely nowhere. I finally had a large order come through, although, it was for a slightly less amount, but at least my order count is right now. Strange!

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