sexsense
Crafty Poster

Rabattcode stornieren

Ich komme aus der Rabatt-Angebotsschleife nicht raus. Seit Wochen kaufen Kunden in meinem Warenkorb befindliche Artikel mit 10% Rabatt ein. 

Der Code wurde eingerichtet um Käufer zum "Zurück kommen" zu animieren, aber es kann jeder den Code verwenden.

Ich hatte bereits Kontakt zu etsy und  mir wurde versichert, dass es sich um ein technisches Problem handelt und dass man sich bei mir melden würde. 

Jeder der Cockies akzeptiert ist automatisch berechtigt den Code zu nutzen. Erst wenn jemand seine Cockies löscht, ist der Code deaktiviert.

Freunde haben dies für mich getestet.

Ich finde es nicht okay, dass etsy meine Einnahmen verschenkt.

Weiß jemand Rat

 

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Re: Rabattcode stornieren

Deactivate the code.

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sexsense
Crafty Poster

Re: Rabattcode stornieren

It dose not work, I can not cancle it. There is no way to change or klick on it. I paused it all ready, but it still take off money from cart payment.

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Re: Rabattcode stornieren

@sexsense: I presume that you are referring to the 'Post Purchase Thank You' targeted offer.

A (large) number of people have reported that they are unable to deactivate (Stop Sending) targeted offers. However this only stops the sending of new offers. Any offers / coupon codes already sent would still be valid until their expiration date.

According to Etsy NEW  "Abandoned Cart and Thank You coupons sent through the Targeted Offers tool are single-use coupons and can only be used by the specific buyer who interacted with or made a purchase from your shop.". https://www.etsy.com/legal/advertising/#promote

What is unclear if this rule is being applied retroactively to offers sent before the change.

 

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miagefaellts
Conversation Maker

Betreff: Rabattcode stornieren

Das Problem hatte ich auch. Etsy hat sich selbst bei mir gemeldet. Sich entschuldigt. Und mir das fehlende Geld automatisch zurück erstattet. Zusätzlich haben sie, weil ich es nicht konnte den Sale deaktiviert. Mehr kann ich dir dazu leider nicht sagen. Bei mir war es der Vatertagssale

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DragonflyDreams1
Conversation Maker

Betreff: Rabattcode stornieren

Other issues with the Father's Day Sale caused problems. I assume that is why Etsy helped you with that one. I believe that is separate from paused codes being used.

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miagefaellts
Conversation Maker

Betreff: Rabattcode stornieren

Das kann auch sein. Etsy hatte sich gleich bei mir über den Nachrichten Dienst gemeldet als gestern Nacht jemand bei mir eingekauft und den code genutzt hatte

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DragonflyDreams1
Conversation Maker

Re: Rabattcode stornieren

I too have codes that are paused that continue to be used. You are lucky yours is only 10%. I was told in the forum that the codes will remain paused and useable for some time (unknown) because they were previously provided to buyers and Etsy wants them to be able to use them. Did Etsy state they were valid for a year now? I think so. So it would be some time before those codes deactivate.

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sexsense
Crafty Poster

Re: Rabattcode stornieren

In meiner Coupon Einrichtung steht "unbegrenzter Zeitraum". Das kann doch nicht sein, man muss doch einen Rabattcode deaktivieren oder ändern können. Mit diese Methode richtet keiner mehr einen Gutschein für seine Kunden ein. Ein weiteres faules Ei was etsy sich da selber gelegt hat. 

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Re: Rabattcode stornieren

@DragonflyDreams1: "I too have codes that are paused that continue to be used." It is possible that in some jurisdictions it would be illegal to not honor a discount before its expiration date. Coupons / discount offers are binding contracts between the issuer (you) and the consumer (the person the coupon was sent to).

According to Etsy NEW  "Abandoned Cart and Thank You coupons sent through the Targeted Offers tool are single-use coupons and can only be used by the specific buyer who interacted with or made a purchase from your shop.". https://www.etsy.com/legal/advertising/#promote

What is unclear if this rule is being applied retroactively to offers sent before the change.

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