Processing times NOT correct

[PrettyVagrant]

I had an order #3565891928 come in on the 13th.  

The items purchased have 2 different processing times.  1 item has a 3-5 day processing time and the others 1-2 day, so the entire order should ship on the 18th, just like my other separate order that came in on the same day that has the 3-5 day processing time.  BUT it is showing I need to ship tomorrow, which is the 1-2 day mark.  

I double checked and the item does have the correct processing time, but Etsy has the order to ship out tomorrow instead of the 18th, so now I am having to rush to fill this order.  

This has to be a glitch and NEEDS TO BE FIXED so sellers are not having to meet time frames to stay in compliance when they are not the time frames set by the seller.

[BagmakerSupply]

@PrettyVagrant: Agreed that this is an issue that needs to be looked at. Possibly this order has "lost" its processing time? Unfortunately you will not know until it is too late to fix it.

"... so now I am having to rush to fill this order." You do have the option to extend the ship by date once manually. Take a look at "How do I update the “ship by” date for an order?" on https://help.etsy.com/hc/en-us/articles/115015588087-How-to-Set-Processing-Times-and-Ship-By-Dates?s... Remember that you can only do it once and you have to do it before the existing scheduled to ship by date.

And keep an eye on the Customer Service / Star Seller stats and the associated CSV file to see if you are a victim of a known glitch where some listings seem to spontaneously 'lose' their processing time.

[GlassyFields]

It's a glitch that needs to be fixed. The immediate work-around for you is to change the ship date so that you can ship both items together.

By the way ... does Etsy show them shipping together with one shipping cost ... or separately with 2 shipping costs?

[PrettyVagrant]

shipping together with the one shipping cost (free over $35)

[CottageLoomsDesigns]

I am also having problems with processing times.  My listing says processing time is 7 days - no shipping on weekends or holidays.  Etsy says it needs to be shipped in 5 days and that includes the weekend and a holiday - so it gives me 2 days to ship and is completely wrong from what is listed.  This needs to be fixed.  

[NanaLetha]

@CottageLoomsDesigns  you have to fix your order processing schedule in your dashboard under settings.

[PickledBeads]

I can't edit my processing profile!  I make the correct adjustment - hit "Save Changes" - nothing happens!