Hello. The possibility of my buyers paying through Paypal appears disabled and they don't know what to tell me in the support team. Does anyone know what I can do? thank you so much!
Paypal is often delayed for new shops. You will need to contact Etsy to see if it will be added to your Etsy payments.
It is also possible PayPal is not truly available where they are. PayPal has different rules for different countries.