Problème

[SueidaDesign]

Bonjour à tous ,

mes clients ont des erreur quand il veulent ajouter un de mes produits dans leur panier «  une erreur et survenue et nous n’avons pas pu ajouter ce ci dans votre panier » et j’ai essayer de m’acheter un produit j’ai eu le même problème 

savez vous comment on peut résoudre ce problème ? 

merci par avance 

[HazelsSewingSupplies]

What you are experiencing is an attempted scam.

First of all, you can't buy your own listings...so nothing to fix there.

Do not click on any links - tell the scammer that if they are having "problems" to contact Etsy as there is nothing you can do to help them.  Of course, they aren't going to do that!

This is a well-known scam targeting new sellers on Etsy and other sites.  Etsy is not a list and it sells site -

[ModKenneth · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.