I have a shipping profile that is free ground shipping with an option to upgrade to the customer. I have noticed that when I print my shipping labels I cannot change the default setting, if I move my cursor to select a different shipping speed it moves the cursor to the top of the page. So I was going to review my shipping profiles but it is doing the same thing, moving my cursor without selecting or deselecting what I am trying to do. I checked updates on my computer, I restarted and still having the same issue. I have not had this issue on any other program I use, so it has to be etsy specific. Is anyone aware of this problem and is there a fix?
There is another thread with this issue, so I think it is an Etsy glitch. They said they zoomed WAY OUT and it solved the problem. Not sure if it will work for you but you could try it. Otherwise you will have to contact Etsy "Contact us", tomorrow and report the problem.
I'm having same problem today. I even tried to set up a new shipping profile and it will not let me change shipping carrier.