Please fix this known issue. It’s stressful enough out there without this…
Hello @MGilesJewellery,
Please know that canceled orders are not counted towards your minimum threshold for orders or sales, and they’re also not counted towards your customer service metrics. However, if you refund an order without canceling it, then this will still count towards all your metrics.
We encourage you to use the streamlined process for canceling and refunding orders together if you wish to both cancel and refund an order. You can read more about how to do that here: How to Cancel a Sale.
Thank you very much!
Did you both refund and cancel?
@MGilesJewellery: As asked, did you refund and cancel BEFORE it was scheduled to ship? And how long ago - these things seem to take a day or two to update.
Hello @MGilesJewellery,
Please know that canceled orders are not counted towards your minimum threshold for orders or sales, and they’re also not counted towards your customer service metrics. However, if you refund an order without canceling it, then this will still count towards all your metrics.
We encourage you to use the streamlined process for canceling and refunding orders together if you wish to both cancel and refund an order. You can read more about how to do that here: How to Cancel a Sale.
Thank you very much!