Photos won't load in messages

This seems to happen a lot.  And Ive almost given up on Sending photos to customers.  I make a lot of custom pieces and they ask me to send them sample pictures, then I do, or at least try to send photos or multiple photos and they block them and say if it keeps happening to contact Etsy support.   Why won't my pictures send?  I cant' even send from my computer now. and I have had a few customers completely blocked out because I sent them photos and no mistake of their own.  I know because a few have looked me up and called and told me that their messages have not gone through to me! 

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