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Photos are under 10MB & still won’t load

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Currently, when adding pix to a listing, an error says photo needs to be under 10MB.  I’ve edited, & still get the red [error] box.

Also, when a customer asks for more detailed photos, I get the dreaded red box saying:
[Hmm. Something went wrong. Please try again.]

I’m sure it’s me, or my system (MacBook Air) but have no clue how to fix further.  Yes, I turn system off, clear cache & delete history daily. 

Headed to regular job so I probably won’t be able to see responses until tomorrow.

Thanks so much, Teresa

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