Photos Not Uploading

[PrettyVintageLinens]

For the past 24 hours I have not been able to Upload Photos to a new listing in the Etsy Seller App.  I tap on Add a photo, it try’s for a few seconds, and then the red letters come up Upload Failed Retry.  I click Retry and the same thing happens.

I have tried all of the usual methods to resolve including uninstalling and reinstalling the App and nothing helps.  I have also tried using the Browser and it times out without letting the photos upload.

Is there a way to contact Etsy to fix this issue?  I have tried going through the Help Center but I can’t find a way to contact a person via email.

Thank you for any advice.

[CanningCrafts]

You are a Star Seller, so you should have access to chat. There should be a chat icon on the Orders page. If you go through the help center, you basically have to wade through the maze to find a topic that will show email or chat options. 

Did you try a different browser & clear cache/cookies? Or a computer instead of a phone/tablet?

[bluegreenjewels]

I don't know if I'm in a test, or late to the party, but there are a lot of new features added to my photos.  This could account for some of the issues you're having. 

However, adjusting the saturation a little bit took THREE MINUTES AND 12 SECONDS to 'apply.'

All to say, I think there is work being done with the photos, and will surely cause us lots of future annoyance like you're experiencing, yay!

[Boretrolondon]

Same issue here - I also think this might be due to the recent product dev on mobile app. Uploading one photo at a time seems to have helped. So frustrating! 

[PrettyVintageLinens]

I am in contact with Etsy Support.  If they have a solution I will let you know.

[CryzalisMasksUK]

Try uploading the image via the browser on your device rather than via the app

[NiciLaskin]

I am having the same issue on my App , can't upload photos since yesterday , Chat does not work at the moment either

[PrettyVintageLinens]

I have been in contact with Etsy Support.  If they have a solution I will let you know.

[NiciLaskin]

I have also been in contact with Etsy support , my support suggestion was basically , just use the Laptop instead of the APP and they will not fix it right now

[Blutforge]

For over a week I cannot upload photos through my app. Everything is up to date, still won't work. SOMETIMES, I can upload photos one at a time on my desktop. This is costing me hours of wasted time now. I have sent every kind of support bug message possible, as well as multiple e-mails, getting responses that have not fixed the problem. I have sold here for over 10 years and it's extremely disappointing that something so crucial is left broken for so long. 

[Boretrolondon]

I tried uploading photos on desktop and it's super slow too... Rotating pictures takes ages. Soooo annoying !!