Personalized digital product listing and missing tracking info problem.

[HasashiPortrait]

I sell personalized portrait illustration in my store. If I select the digital product option in the listing section, I cannot put variations such as the number of people or the background color.

For this reason, I am listing my product as a physical product. But I ship orders the same day, and despite my customers giving me 5 stars, Etsy needs a tracking number to believe I've shipped my order.

There's no way I have a tracking number as I sent it via email or Etsy. Etsy does not offer any solution for this problem.

I cannot receive my payments and become a Star Seller.

Please help!

[NanaLetha]

You can still receive payments but not star seller.

[CappuccinoLace]

No way around it.

Star seller rules are clear.

If you're on a payment reserve, then those too are pretty clear. All orders funds will be held for the full 45 days if you don't have tracking to release them sooner.

[CraftyCornishMaids]

you can mark as shipped, and choose "other" and say it was e-mailed,

so for everything else apart from the purple pixel badge, you will be fine.

I wouldn't worry about a few purple pixels