Personalization Box

Hello,

I've noticed that the personalization box is cutting off info. I sell personalization items with a couples name and I have received a couple orders where there is just one name. Once I send a proof, the customers tells me that a name is missing. I can confirm that this is not the customers mistake, I am also part of a couple Facebook Etsy groups and a few other have only recently had this issue happen

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Re: Personalization Box

@ThePaperShoppeCA: A quick search of this forum would show you that you are not alone. It seems to be an issue that particularly plagues the apps.

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CutAndColorCoins
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Re: Personalization Box

Isn’t the personalization box limited to 12 characters? I haven’t looked at it recently. 

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Re: Personalization Box

No... it says there's up to a 256 character limit 

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