Hello,
I've noticed that the personalization box is cutting off info. I sell personalization items with a couples name and I have received a couple orders where there is just one name. Once I send a proof, the customers tells me that a name is missing. I can confirm that this is not the customers mistake, I am also part of a couple Facebook Etsy groups and a few other have only recently had this issue happen
@ThePaperShoppeCA: A quick search of this forum would show you that you are not alone. It seems to be an issue that particularly plagues the apps.
Isn’t the personalization box limited to 12 characters? I haven’t looked at it recently.
No... it says there's up to a 256 character limit