Payments Account and Ads

Last week my shop was put on vacation because I changed my Tax ID number. I submitted all the documentation from us IRS showing the number.  Yesterday they sent me an email that said your documentation was verified you may begin to start selling again on Etsy. Thought ok done with that. Well, when I went to my ads to increase the daily amount it said account not active, and I need to take off vacation. Went to vacation and it said you are not on vacation.  THEN my payment account is linked to something called plaid and they will hold my money for 5 days. It clearly shows payment account verified like it has been for years. So, I'm still not selling for several reasons. They put me on vacation and I'm sure the algorithm is starting over. I can't place ads for advertisement and when I do get paid, I have to wait. I feel like I'm in a big corporate circle. Any advice from the seasoned sellers.

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NanaLetha
Inspiration Maker

Re: Payments Account and Ads

Your shop is not on vacation mode but you have no payment methods available (Etsy Payments).

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Re: Payments Account and Ads

Of course I have payment methods available. My Credit Card and Bank Account Number are listed. It also says verified. If I have no payment accounts, how have I been getting paid for 2 years? How can this be fixed by Etsy. There is nothing for me to enter because it's all there. I can't believe how long this is taking just to sell again.  All I did was form a business name so its not mixed in with my personal items. I guess that's frowned upon.

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Re: Payments Account and Ads

@GammasArtsandCrafts NanaLetha is not referring to your own bank and cc.

If you look at your shop front down by the policy section, the payment options are not there.  Your shop is open but no one would be able to buy anything.  This problem is something you need to contact Support about.

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Re: Payments Account and Ads

FYI Tax info was sent to ETSY 4 times in one week

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Re: Payments Account and Ads

Sorry If I was not responding to etsy . Im new to this community stuff lol

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Re: Payments Account and Ads

Maybe I'm confused. Which is probably the issue and since contacting Etsy is impossible, I feel like I'm clueless. I don't know if this makes sense. I am now an LLC with an EIN number.  Last Saturday I went to change all the info and it came back can't verify make sure EIN and name of Business is correct. I verified it was. However, they put it on vacation. I received an email, and it said we received your documentation and you are ready to sell. Now I have the issue with the payments. I sent Etsy all the legal documentation last Saturday and they said they received it and I'm good to go. Thats my confusion they have my tax ID and my bank account which says verified and I don't know what else they need. Any Help would be awesome

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LynnsLittleShop
Conversation Maker

Re: Payments Account and Ads

@GammasArtsandCrafts 

Here's a call back telephone number

Submit a request – Etsy Help

 

Other people have had this problem, too

Search - Welcome to the Etsy Community

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Re: Payments Account and Ads

Thank you i called and they didnt know how to help. I tried redoing my business name and Tax ID and now it says the business name is too long. Again Road block My business name doesnt seem long and the other day I was ok but now today its too long

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