Payment deposit date missing

[TangleCrafts]

ISSUE RESOLVED - THANK YOU!

I usually receive weekly deposits on a Monday and have had no issues at all with that until today. The payment is not normally initiated until around midday, but I just checked my payment account, and there is no date showing for when the next deposit is due. (I don't remember how it is usually phrased, but there is normally a line of text to indicate the date of next deposit.) The 'available for deposit' amount is showing as £0.00, even though my balance in Recent Activities is showing over £50. This is an accumulation from the previous week, not a single transaction from the last 24 hours that hasn't cleared yet.

My account is not on a reserve of any kind, no overdue orders, I've received no communication from Etsy, and I am a star seller with no issues that I'm aware of. Is the missing deposit date & amount just a glitch, or is this indicative of some kind of problem on my account? Any advice appreciated. Thanks in advance.

[TangleCrafts]

I've just double-checked in my 2nd shop. Underneath the 'available for deposit amount' it states 'scheduled for 26 May', and this is the text that is missing from the account I am posting from. 

[CraftyCornishMaids]

the payment account shows deposit schedule as ........ daily, weekly, 2 weekly or once a month

you have to click on that, so see what the next day of deposit is.

It sometimes takes a while after the payment is sent, for everything to be updated

as today is a bank holiday, not sure if it will take longer to update

[CryzalisMasksUK]

It sometimes takes longer to appear during a bank holiday.

But it shows instantly in the payment account, recent activities.

I noticed the weekly balance, does not go to 0 until around 12:00 on Mondays

[TangleCrafts]

I know what the layout/wording should look like by comparing with my other shop. But it's possible there may be a bank holiday delay and everything will still process as normal. I will try not to panic too much until after lunchtome!

[CryzalisMasksUK]

It might be a glitch, mine is showing the payment schedule for Monday (Scheduled for 26 May also around noon)

Make sure to double check your banking & card details to makes sure nothing has changed.

After this try logging out and clearing all your cookies and cache and log back in.

If nothing changes, request a call back from Etsy

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_offsite_ads-callback

[TangleCrafts]

Thanks for your reply, I appreciate it! I will try your suggestion, but I'm not actually sure how to clear cookies/cache...

[CryzalisMasksUK]

Which browser are you using?, or which virus protect do you use? 

(You can usually access this by pressing Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac)

If using Chrome:

Steps to clear cookies and cache in Google Chrome: 

1. Open Chrome.
2. Click the three vertical dots in the top-right corner and select "More Tools" and then "Clear Browsing Data".

• Choose the time range for which you want to clear data.

• Select the checkboxes for "Cookies and other site data" and "Cached images and files".

• Click "Clear data". 

[TangleCrafts]

I use Opera, and managed to find the setting, thanks! 

I managed to lock out of myself out of my account while trying to sort this out (but that's a me-problem, not an Etsy-problem!). Anyway, having now checked payment account from a different device I was already logged into, I can see that it was just a display/cookies issue. Everything is showing as normal from my other device, with deposit scheduled for today.

Really do appreciate your efforts to help, though!

[TangleCrafts]

ISSUE NOW RESOLVED - thanks to those above for your help while I was panicking! It was indeed a cookies issue, and all looks normal in my payment account when viewed from a different device. Thanks again!

[CryzalisMasksUK]

Oh I am glad, and you are very welcome