Is that a screenshot of your Etsy dashboard?
If so, completely disregard whatever is shown there. For some bizarre and unfathomable reason Etsy runs two parallel tracking systems - one on your dashboard and one verified by Aftership.
There is some minimal integration with Royal Mail on the dashboard, so you will often see updates for unsupported services such as Signed For. The info shown in the dashboard is what is used for Star Seller, but doesn’t form any part of the metrics for Payment Reserve.
In order to get tracked mail to count towards early release of funds from PAR you need to use a service that is trackable on Aftership. Historically that hasn’t included anything offered by Royal Mail as there was no integration. The one exception to this was Special Delivery bought via Etsy Labels. SD bought directly on the RM website sometimes counted for release of funds, but the only reliable way was to use SD Etsy Labels if shipping via RM.
With any luck as Aftership do at least list RM now they will enable full tracking integration soon.
Use the link to the tracking page on Aftership and enter the Tracked 24/48 tracking numbers. If it returns an error message then it’s likely that Etsy isn’t recognising your tracked mail at all. If it does show the shipping route of your order then screenshot that and forward it to Etsy an insist they review things as there’s clearly a glitch.
Remember, as things stand - until Etsy rolls out another change, obviously - Dashboard for Star Seller, Aftership for Payment Reserve.
Hope you get it sorted soon!
