LenapeWays
Inspiration Seeker

PASSWORD IS CORRECT, EMAIL IS CORRECT AND IT WILL NOT LET ME SIGN IN

PASSWORD IS CORRECT, EMAIL IS CORRECT AND IT WILL NOT LET ME SIGN IN AND...WHEN IT SAYS

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EDCCollective
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Re: PASSWORD IS CORRECT, EMAIL IS CORRECT AND IT WILL NOT LET ME SIGN IN

When it says, What?

Are you getting lots of captchas to click through?

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Re: PASSWORD IS CORRECT, EMAIL IS CORRECT AND IT WILL NOT LET ME SIGN IN

Captchas?  Does it want you to checkmark the box you are not a robot?  

What device?  App or PC?  

Can you get back to your shop from here in the forums?

A different shop?

More info please. 

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LenapeWays
Inspiration Seeker

Re: PASSWORD IS CORRECT, EMAIL IS CORRECT AND IT WILL NOT LET ME SIGN IN

YES IT WANTS ME TO CHECK I AM NOT A ROBOT, DESKTOP COMPUTER, GOOGLE CHROME.I DO NOT RECEIVE EMAILS FROM YOU WHEN SOMEONE PURCHASES AN ITEM, ONLY WHEN THEY MESSAGE ME, ON OTHER COMPUTERS I CANOT SIGN IN WITH MY PASSWORD, IT NEVER RECOGNIZES IT. WHEN YOU SEND A CODE TO ME, IT NEVER GOES TO MY EMAIL terminative2@yahoo.com WHY?

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EDCCollective
Conversation Maker

Re: PASSWORD IS CORRECT, EMAIL IS CORRECT AND IT WILL NOT LET ME SIGN IN

You need to check the box and do some number of the captchas that follow that. Captchas have gone crazy for me since I had to clear my cache and cookies a couple of months back. There have been times it has taken me 5 minutes of doing captchas before it thinks I have done them correctly and every now and then lets me in right away. Hang in there. Click the pics accurately and you should be able to get in.

This is a public forum. You are not speaking directly to Etsy. We are only fellow sellers trying to help. Please remove any personal information from your posts.

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