Outbound messages disappearing or not showing in conversations with clients

[DUSTandTHINGS]

In the last couple of days we've experienced an issues, where messages that we are sending in response to customers requests, are missing from the conversation thread - we cannot see a record of what we have sent.  The customers however, are responding to our message in the message thread in a manner which suggests they have seen our response.  This is making it difficult to track a conversation as we cannot see what has been said from our side.

And for the record, I've tried reaching out to ETSY support, but I never get presented with the chat option or a contact option on the help pages, I just circle around the prewritten articles.  So I hope someone from ETSY might see this!?

[BagmakerSupply]

@DUSTandTHINGS: Are you experiencing this using an Etsy app (which one on which operating system) or via mobile browser or desktop browser (which browser and operating system)?

There have been other reports of replies "disappearing" when responded to you via the app.

[DUSTandTHINGS]

We are accessing and responding through desktop browsers. 

We have tried windows 10 and windows 11, Chrome and Microsoft Edge.  and the messages are still missing from the thread / message history.

It's not happening to all conversations and there doesn't appear to be any real pattern to those that are missing parts of the conversation.   

In all cases however, the customer seems to be able to see the response, it's ourselves that cannot see our own messages.

[ArtDollsbyJD]

Use Contact us under Help or a support button on one of the Help pages.

How to Send Messages to Buyers – Etsy Help

You could try cleaning out your device.  Remove cache and cookies.  Reboot.  Try all the usual tactics.  Do you run utitlities?  It's possible your system needs to be cleaned.