Our shop has been closed for 3 weeks, no response from support.

[MaitreyaFields]

Our Etsy shop has been closed for over 3 weeks, and we haven't received any help from support. With the holiday season approaching, we need to know if our shop will be reinstated, or if we should switch platforms to avoid losing more orders.

Here's the issue: In the 'Legal and tax information' section, we were asked to upload a verification document for our business, even though we've been operating on Etsy for over 3 years and had already submitted the required documents. We obtained a new document and uploaded it more than 3 weeks ago for review.

This is the message we see:
'Your document has been submitted for review.
We'll look it over and be in touch soon (usually within 2-5 business days). We may reach out if we need more details. Keep in mind: Your shop will stay in Vacation Mode until we can verify your info.'

However, it's been over 20 days now. We want to know how we can contact an admin or Etsy support directly to get an update on our case, or to make a decision about switching platforms.

It's unfortunate that we might lose all our ranking and reviews due to insufficient support.

[CryzalisMasksUK]

Make sure that everything is uploaded in PDF.

Also some of your listings make claims, which is not allowed on Etsy. Have you asked them, if this has had an affect on your shop being kept in vacation mode?

[CraftyCornishMaids]

an item I ;looked at - a very expensive empty box

says made by you

you ship from the USA

you are in Bulgaria 

.........................................

You have no legal policies for shipping from/to the EU

you have to have 30 day return policies

GDPR
Right to withdraw
actual geographical address in sellers details, and the trader box ticked

....

and metaphysical and/or health claims are not allowed

.... I think it may be more than your  id ..

[JJewellerySuppliesUK]

Send an email to Etsy to try to solve it.  Everybody here can only guess why it has not been reinstated. 

[CatsWhiskersCurios]

There is so much in your shop that would raise concerns that I expect Etsy is doing a thorough review. 

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.