Orders not showing up

[BPLaserEngraving]

A repeat customer placed an order with me last night.

The order did not come through to my orders page.

The customer contacted me and I explained that we did not receive the order.

The customer provided me with a screen shot of her order confirmation along with the order number.

Does anyone know how I can get a hold of someone or some department at etsy to look into this?

Thanks,

BP

[NanaLetha]

Did you get an email that you made a sale? It's also possible the payment is still processing.

[BPLaserEngraving]

No email.  But they have confirmation.  And usually if the sale is pending we can see that in our feed.

[NanaLetha]

I don't know what device you are using but this morning I could see I made a sale from my desktop but not using the Etsy app from my iPad.

[BPLaserEngraving]

PC and app... I have received other orders and those are showing up on both, just not this one order in particular.

[ThisIsTheWayGraphics]

I have a similar issue but....   A repeat customer placed an order.  It shows on Etsy.  But does not show on PRINTIFY.    I place a message with Printify.   I need to know why they didn't receive the order, and if I should post a manual order.   Hoping to hear back soon