LoveTangledSky
Inspiration Seeker

Orders being inaccurately posted as delivered

Hi! Recently I'm getting emails and notifications that I have an order, but then they aren't showing up on my order page. Rather, when I get the tracking number off of the email and search for it, I've discovered that they have been marked as 'delivered' (I just switched to digital deliveries). So, now that they've been marked as delivered, I can't upload a file to truly complete the order. Anyone with any insight? 

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Re: Orders being inaccurately posted as delivered

You need to list is as a made-to-order digital download...........

Listing a digital download on Etsy is just like creating a listing for a physical product. When you create your listing, you can now list it in two different ways – as an instant download or made-to-order.

“Instant download” means you’ll upload the file when you create the listing and your customers will receive it immediately when they make a purchase. You can upload audio, image, or text files to your listing.

“Made to order” means that after a buyer purchases the item, they’ll receive an email confirming the purchase but won’t immediately receive the item. The order will show up as an open order in your Orders & Delivery page so you can keep track of it as you work on the customisation. When you’ve finished customising the digital download, you can complete the order by uploading the digital file or files. See all the steps of listing a digital item.

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Re: Orders being inaccurately posted as delivered

It's a glitch with made to order downloads, try editing them in the old listing format, changing the when it was made, or type, saving and re editing it back again.

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