Orders automatically marked as Completed [Bug]

[Thynisia]

There is an on-going bug I've been experiencing for weeks, where all my orders are automatically marked as completed. I sell digital products (card readings) so I need to upload the file in the order, and that is impossible if it's marked as Completed. I cannot edit it.

I have to get the client's email to send the file every time it's a new client.

I have already contacted the support team but there is still no update or whether there is any fix yet. Don't know what to do.

[CappuccinoLace]

Edit the listing, in the old listing format if possible, change the date or the type, save and re-edit back to made to order digital.

It will fix it for a certain amount of time (usually until it sells again and auto renews, or if you use bulk edit to update it).