Orders Not showing up correctly

Two different times I had an order for 22 items and 11 items and orders show just 1 order.  Not calculating orders correctly.  

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Re: Orders Not showing up correctly

You had two orders?  One for 11 items and the other for 22 and only one order showed up?  It could be the payment prover immediately canceled the order?  

Or am I missing something here? 

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Re: Orders Not showing up correctly

@WildKarmaCandleCo 

That would be correct.. Items bought at the same time will show up as one order especially if they are the same item that the customer bought numerous of. Etsy calculates all items bought at the same time as one order. 

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NanaLetha
Community Maker

Re: Orders Not showing up correctly

@WildKarmaCandleCo  They are showing correctly. An order is one, no matter how many items they bought at the same time.

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