soyNsuds
Crafty Poster

Orders Cha Ching, See them in stats, then they disappear

Etsy, what's happening?

I sent convos to customers yesterday about a sale. Had hits, showed orders, and soon after seeing orders they disappear. 

 

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Re: Orders Cha Ching, See them in stats, then they disappear

That usually means Etsy could not process the payment.

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soyNsuds
Crafty Poster

Re: Orders Cha Ching, See them in stats, then they disappear

13 yesterday and today.

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stcroixlighting
Inspiration Seeker

Re: Orders Cha Ching, See them in stats, then they disappear

I've had two ka-chings today and no orders.  I wonder if Etsy has changed the ordering of the order/checkout process.  Notifying us earlier in the transaction - if so, I say to revert back to what it was.

 

 

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Re: Orders Cha Ching, See them in stats, then they disappear

@stcroixlighting    Obviously we can only speculate, but I suspect that this issue (and many others with the apps) all seem to be related to how and when the Etsy Apps synchronize or don't - that is why it sometimes works to log out and then log back in or delete and reinstall the app. These actions appear to force the app to get fresh data.

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Re: Orders Cha Ching, See them in stats, then they disappear

There are a number of threads in this forum reporting similar issues. Presumably by mentioning "Cha Ching" you are referring to using an Etsy app. The consensus in the other threads seems to be to manage orders and messages via a browser not the app until the app(s) work correctly.

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Re: Orders Cha Ching, See them in stats, then they disappear

Just got a Ca-Ching on an order placed, paid and shipped two days ago. Showed in my notifications, then disappeared when I went into orders.

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