DragoninKnots
Conversation Maker

Order showing old tracking info

I bought items internationally. At first the tracking looked normal, but then after a few days, it updated to say the order was delivered. This is clearly a case of the shipping company reusing a tracking number because the delivery date is before the order date. As a seller, I understand what is going on, but a normal buyer would be super confused. Surely there must be a way for Etsy to not consider tracking info that predates the order.

It was shipped by PostNL, if that helps.

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CraftCityPlus
Inspiration Seeker

Re: Order showing old tracking info

The same issue here. Etsy agent said that they can't do anything and I have to contact the shipping company and ask them why they are reusing tracking numbers. I am at a loss on what to do because some of my customers contacted me in a panic when the order was marked as "delivered" but in reality, it was still in transit. 

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DragoninKnots
Conversation Maker

Re: Order showing old tracking info

All shipping companies reuse tracking numbers. When I copy-and-paste the number into the PostNL website, I get tracking info that makes sense for my order. It's lazy programming on Etsy's part.

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