Hello @ArtforheartCreations,
We've double-checked the orders that are affecting your Star Seller, it appears that the tracking number you've added on the two orders can't also be tracked on the carrier's website and one order really don't have a tracking number added. It is possible that the number you've entered on the two orders, may not be the tracking number, or a slight error may have been made in entering the number. Please check the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. You can also check our help center article explaining how to add or edit a tracking number.
On the other hand, prior to posting in a thread in the Forums, we ask that you please check if you are not bumping an old thread that hasn't seen any activity in a few months (or years, even). If that is the case, and you still would like to share your thoughts and get the conversation going - whether about this or similar topics, we ask that you start your own thread instead of bumping an old one.
Please note that reviving old threads can cause confusion for members reading, so always check the dates of the most recent replies before posting. You can find this information on the top-left corner of each message, just below the member's username and profile picture.
Having said that, we are closing this thread as it is indeed a bit older, and the information contained here may be outdated. Thank you very much!
