Order says "Pre-transit" but order also shows all tracking

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We noticed that we have at least one order (looking at the actual order from the Orders And Shipping page) that says it is in "Pre-transit" but all of the tracking events are displayed on that order right below the erroneous status. The Star Seller CSV file says that shipped on time - yes.

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Re: Order says "Pre-transit" but order also shows all tracking

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Hello @BagmakerSupply,

 

We've double-checked your shop's order page and it appears that the status of the package on the carrier website is the same with Etsy. You can double-check the status of the package on the carrier's website. Once it updates on the carrier's website, the status on Etsy will also be updated.

Thank you very much!

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Re: Order says "Pre-transit" but order also shows all tracking

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I still have one from weeks ago that still says out for delivery.  It has a five star review, so I'm not worried.   If yours looks like its moving I don't think you should be concerned.  

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Re: Order says "Pre-transit" but order also shows all tracking

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I have several on pre-transit and remain on pre-transit even when review has been left, it is really annoying as all parcels left on time and were delivered 

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Re: Order says "Pre-transit" but order also shows all tracking

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Not concerned, just hoping that if someone from Etsy peeks in, the will pass on the UI / UX discrepancy.

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Re: Order says "Pre-transit" but order also shows all tracking

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Hello @BagmakerSupply,

 

We've double-checked your shop's order page and it appears that the status of the package on the carrier website is the same with Etsy. You can double-check the status of the package on the carrier's website. Once it updates on the carrier's website, the status on Etsy will also be updated.

Thank you very much!

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BetseysBeauties
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Re: Order says "Pre-transit" but order also shows all tracking

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Did you use "Global Shipping" for the pre-transit/tracking showing order? If you did, this is a new little glitch/process I've noticed. I have two orders that shipped to Switzerland using Global Shipping. Both showed "pre-transit" on status with actual tracking and movement on the order ON ETSY, up until Acendia received and accepted the packages from USPS. Very odd, and frustrating. 

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