Let me start this by saying that I have been on Etsy since 2009. Of those 13 years, this one has been by far the worst. You'd think it would get better and easier, right? I like to keep things between me, my customers, and Etsy support, but the lack of support in the last few months has been appalling. My understanding was that raising seller fees was supposed to sure up better help for sellers, but the support has gone way down hill.
Today I was about to work on an order. I like to go through the convos about large orders before I work on them. When I sat down to do that, I discovered the order had been canceled. I searched through my conversations with the buyer, my emails, my social media dm's, etc. and found NOTHING from the buyer saying she wanted to cancel. I found NO emails from Etsy indicating that the order had been canceled and they were processing the refund. NOTHING! I searched for well over an hour. The only thing I could find was in my monthly statement where Etsy had taken the funds out of my account. There was no notification to me why this had been done. There's no communication between me and the customer canceling the order. What is going on? Support chat was zero help. As usual, they just pass it along to another team and claim they will email me back.
On Monday I got an email saying Etsy had deleted one my listings, but they didn't say why. They claimed someone would contact me about that. Nope....still haven't. I had customers waiting to order that item and I'm sure they've moved on to something else. I have no clue why they removed the item. I wanted to make it right so I could relist it. I've had several people look at the photos and the listing and we can't come up with a reason.
About 18 days ago, I contacted Etsy because I was getting a warning every time I went to save a listing that I hadn't filled out all the info, but I couldn't figure out what info was missing. When I push publish a 2nd time it works. Still haven't heard back. I sent them a photo of the problem. Nothing.
Whenever you chat with support it's the same thing. They send links to the Etsy seller handbook (yeah, I know all of that) and won't give any specific help. It's a waste of time. And now I have very little faith that anyone will ever contact me about the problems I've been having the last couple months. What on earth is going on? Like I've mentioned, I've been on hear for 13 years. I have never had so many issues with Etsy. I would love to work more out of my own website, but I am well established here and working on my own website without proper training is intimidating. So I guess I'll keep forking over my money to Etsy even though they don't give a crap about me.
Am I the only long time seller that's experiencing more problems recently?
