Opening a second shop on Etsy

https://help.etsy.com/hc/en-us/articles/360017604474-How-to-Open-a-Second-Shop-on-Etsy?segment=selli...

As you can see in the article in the link above, Etsy allows us to open more than one store. I wanted to open a second, different store, but I could not open it at all. When I open my store, it is constantly suspended and the reason for the suspension is never stated. The products of my second store will also be different and I will not sell the same things. I don't understand why I keep getting suspended even though I follow all the rules.

I use the same address, I use the same ID information, I use the same taxprayer ID information, I use the same credit card information and my store keeps getting suspended. I tried to open it multiple times but could never open it. Etsy is not getting back to me regarding this. I looked at the rules and I couldn't see any problems, and there is no problem with the product I will sell. When I contacted Etsy support, I was told that I could open it. I sent e-mails many times and they said it could be opened, but why can't it work? When I create an appeal, the same message is constantly sent.

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Re: Opening a second shop on Etsy

Have you disclosed both shop names in your public profile?  This is a requirement.

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Re: Opening a second shop on Etsy

@KKbraceletsandmore Can you tell me exactly how this is done? Because the store gets suspended before I can do that. When I go to the public profile section, there is no option where I link it. Where should I write it?

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Re: Opening a second shop on Etsy

@TarotFamous   In the public profiles you include the information.  However that is not enough to trigger a suspension right away.   

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Re: Opening a second shop on Etsy

Go to your personal account (Elena) settings, the 3rd tab over is Public Profile.  Mid-way down the page is an About box, you can type both shop names in there.  Be sure to scroll down to the bottom of the page and click on the Save changes button.

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Re: Opening a second shop on Etsy

You need to use a different email address for each store. All  your other information can be the same, address, bank account, etc. You give the link to your other store in the Settings->About Your Store section. You need to choose a name no on else is using, including names you have used before but may not use now. Once a name has been used by anyone,  you can't use it asgain.

If it is still rejecting it, make sure you are not using any of the words that the Etsy bots key on such as Amber, Ivory, names of endangered amimals, or copyrighted or trademarked phrases. You also can't use names of certain countries that have embargos in the US. If you have done all the rest pointed out above, it is probably some word you are using. Unfortunately, Etsy won't tell you what that might be.

Also, if your first store was suspended for whatever reason, any new store you try to open will be automatically rejected.

You don't need to link your shops until after the new store is approved. I added mine after I finally got the 2nd shop opened.

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Re: Opening a second shop on Etsy

@TarotFamous: "I sent e-mails many times ... When I create an appeal, the same message is constantly sent." Often the first response you get from customer support is an automated reply meant to weed out the people who contact support over common issues that can be easily solved. In addition to the other excellent advice presented here, DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so seems to close the one you already opened and puts the new one on the bottom of the pile). Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link (or actually reply stating that you still need help) to keep the report alive or Etsy will assume that it is resolved. You may have to do this innumerable times, but once on each Etsy reply before anything is done but do not give up.

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Amaradorn
Community Maker

Re: Opening a second shop on Etsy

I'm just guessing but it might have something to do with you being in Moldova. I don't see that on the list of countries eligible for Etsy Payments. 

https://help.etsy.com/hc/en-gb/articles/115015710408-Countries-Eligible-for-Etsy-Payments

 

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UppNorthEh
Community Maker

Re: Opening a second shop on Etsy

the current shop has etsy payments.  that did sound like a plausible reason though.

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Re: Opening a second shop on Etsy

You may be on to something with this. Might be similar to what's happening in India recently. Shops that were already open are allowed to stay here, but new shops are not allowed to open now. 

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Amaradorn
Community Maker

Re: Opening a second shop on Etsy

@audreytherese Yes, that's what I was thinking. Perhaps they have revoked the ability to open a new shop in Moldova??

In addition, the Etsy Payments help page has a banner which says: In most markets where Etsy Payments isn’t currently available, you won’t be able to open a shop at this time.

@TarotFamous with this in mind, perhaps you could consider adding your new products to your existing shop.

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Re: Opening a second shop on Etsy

Separate email address has to be used.  Did you start loading the shop?  Sometimes the listings can trippe by the bots that suspend the shop for a time.

Your country is not listed for Etsy payments and the list is up to date.  

I'm not sure if your current shop may be another reason.  I'm not sure some of your current listings might be prohibited.

You may need to contact Etsy again if you did not receive a reply.  Etsy is contacted through Contact us in the shop manager under HElp. 

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Re: Opening a second shop on Etsy

I read everything you wrote and first of all, thank you everyone. I still haven't found any solution. Unfortunately, this has nothing to do with the public profile section and the store is suspended before I can write our second store there in public profile.

Also, don't worry, it is not related to the location I stated. I use the same address, the same bank card information, the same ID and taxprayer information, and they are complete. My e-mail address is also different.

I successfully opened the store and performed two-factor authentication. Exactly 3-5 minutes later the store was suspended. It's real sad that Etsy doesn't share with us exactly what we're doing wrong.

I also don't know what triggers these bots on Etsy. I do everything perfectly and completely. There is no problem with the product I will sell in the store. There are many stores that sell the product I will sell. I was planning to sell digital content in the same way, but it is different from the products I sell now.

Everything is perfect but I don't know where the problem is. Also, I can never reach Etsy. Etsy supports constantly send me ready-made articles and automatic messages by e-mail, I keep getting the same message and there is no one I can talk to personally.

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Re: Opening a second shop on Etsy

Your country is not currently eligible to sign up for Etsy payments, so it's very likely this is why you can not open a new shop.

Things change, so while you were able to open your current shop at one point, it appears you can not open another. 

The same thing happened late last year with India. Shops that were already here can stay, but new shops can no longer sign up. Indians that have no issues with a current shop can not open a second shop. 

https://help.etsy.com/hc/en-us/articles/1500006519562-Why-Can-t-I-Open-a-Shop-in-My-Country-?segment...

https://help.etsy.com/hc/en-us/articles/115015710408-Countries-Eligible-for-Etsy-Payments?segment=se...

 

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Re: Opening a second shop on Etsy

When your second shops were suspended, did they suspend your original shop as well? Their bot response seems to indicate that they suspend all accounts when any one shop is suspended.

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