FaeRhiVinyl
Inspiration Seeker

On time shipping dropped due to no fault of my own

I only have a couple of orders and was recently locked out of my account due to an apparent suspicious login. I couldn't get in at all to ship out an outstanding order, by the time I regained access it was 3 days overdue, I reached out to the buyer apologising for this and got the order out right away but this has now dropped my on time shipping down to 67% 

 

Is there any way for this to not be held towards my stats since I physically couldn't gain access to my account to fulfill this order until etsy gave me access back so this was not my fault?

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Re: On time shipping dropped due to no fault of my own

no

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Re: On time shipping dropped due to no fault of my own

You have much more serious problems than having a late shipment.

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Re: On time shipping dropped due to no fault of my own

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Re: On time shipping dropped due to no fault of my own

My advice would be to contact Etsy and ask them to have a really close look at your shop...

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LastCentury
Community Maker

Re: On time shipping dropped due to no fault of my own

you have bigger worries:
https://www.etsy.com/seller-handbook/article/1075628311049?ref=handbook

"Counterfeit

Counterfeit or unauthorized items are prohibited on Etsy. We consider counterfeit or unauthorized goods to be items that imitate an authentic good, particularly by using a brand’s name, logo, or protected design without the brand owner’s consent."

 

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