Hi, my On-Time Shipping status isn't updating and still shows 0% even though I've shipped (through Etsy) 12 orders already, all on time! Anyone know how to fix this issue?
Are you using Etsy labels?
@TheMainEntrance: The first thing you need to check is the applicable CSV file on your Star Seller page (last review period for June star) to see if Etsy thinks anything is late or otherwise has something wrong with it. In particular make sure that *Had processing time?* = yes, *Ship by* has a date, *Tracking/label date* has a date, and *Shipped on time?* = yes. Remember that Star Seller dates / times are in UTC not your time zone.
What happens if you click on the tracking number link on the actual order? If it opens the courier's tracking page and shows the scan history then you have proof that the tracking information was entered correctly.
If that does not work, and if the shipping company is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order.
An unsupported shipping company or invalid / unverified tracking number equals shipped without tracking.