On-Time Dispatch and Tracking Badge Incorrect

[LunaHazeCandlesPlus]

Hi everyone,

I am new to Etsy and had my first purchase on the site be for someone who wanted me to drop their product to their house as they are a family friend. This was fine however since I put no tracking information in, my On-Time Dispatch score is now saying that I effectively did not deliver the parcel on time even though it was delivered the day the order was placed and I entered that into the order.

To get up to a score of 95% I would have to now sell 96 orders to redeem this 1 sale that did not have tracking despite it being delivered well and truly on time. Can someone please help, we are a small store just starting up and are well on our way to reach "Star Seller" but this really puts a big hurdle in the way of that.

Thank you in advance,

Regards,

LunaHazeCandlesPlus

[CraftyCornishMaids]

95%  is a ratio of 19-1, not 96 ........   the arithmetic is 19/20 * 100 = 95%

you can't get star seller for 3 months anyway, and you have to have a min of $ sales and number of sales, 

so I wouldn't worry

[CappuccinoLace]

You don't need 96 orders to make up 1 order.

19/20 is 95%, therefore you need 19 orders.

[CuriosAnCollectibles]

Go to your star seller dashboard and see the criteria that is required, it's all there, for you to read and digest in your own time. 

[BagmakerSupply]

@LunaHazeCandlesPlus: Congratulations on your first sale. For the future, you might want to read https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling and https://help.etsy.com/hc/en-us/articles/360000338067-How-to-Offer-Local-Pickup-or-Delivery?segment=s...

[TonsOfPaper · Accepted solution]

Hello @LunaHazeCandlesPlus,

As of the moment, tracking metrics don’t account for local pickup or delivery. We don't support local pick-up or locally delivered orders, therefore, this would impact your Star Seller tracking & on-time shipping score. We recognize this is a pain point for sellers who use local pick-up and delivery.

While we’re always delighted to hear that our buyers and sellers want to form connections (IRL or otherwise), we don’t currently support local pickup/delivery. That’s not to say you can’t offer local pickup/delivery, it’s just that when you communicate with buyers off-site, without using Etsy tools (Messages, Etsy shipping labels, tracking), it might make it harder, or even impossible, for us to mediate any order issues or disputes.

In the meantime, please know that Etsy understands that Star Seller may not be viable for every shop. Star Seller is not a disciplinary program and sellers will not be penalized for low scores.

Thank you very much!