Not receiving email notification when someone messages my store

[CorbinsWorkshopStore]

Hi!

I used to receive an email when someone messaged me via my store (CorbinsWorkshopStore). I no longer get the emails. My email address is correct, and I have the correct settings turned on. 

I requested a support help ticket, #17171711 and they said:

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There's no way I would provide that information; it seems like a huge security risk to do something like this. As a software engineer, I would never have a system that does this for verification; it seems sketchy. I also have no idea why they need this information.

Who can I get ahold of to fix the email problem? This is clearly a problem with etsy; they have my email address in a "bounce" list and stopped sending me emails, and need to remove it from the list.

Thank you,

Corbin

[FabioMcMustache · Accepted solution]

Hello!

We ask that members please refrain from sharing personal/sensitive information (yours or other people's - this includes, and is not limited to: Names, Addresses, Phone Numbers, Email Addresses, Tracking Numbers, Private Messages, etc.). This also consists of any verbatim communication between you and Etsy Support, as per Section 1, Item 2 of our Community Policies.

Please note that this is a safety measure for you and everyone else potentially involved in the matter, which is why this is such an important aspect of our Community Policies. 

Thank you!

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