BigXStudio
Conversation Maker

Not getting email notifications of new convos.

This last week I have not been receiving emails when I get a new convo from a customer. Nothing in my spam folder, and my order notification emails are coming through fine. Luckily I check my shop several times a day but still want to be notified. Anyone else experiencing this?

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Re: Not getting email notifications of new convos.

@BigXStudio: "Anyone else experiencing this?"  Issues with eMail notifications is a recurring topic in these forums.

Presuming that the eMail was sent (and there is no real reason to think it was not if you have that option enabled), many bad things can happen after the eMail has left Etsy's eMail server. Your eMail provider or Internet Service Provider or even a relaying server could be blocking the eMail in error and it never even makes it to your eMail client much less your SPAM or junk folder.

Again presuming that the eMail was sent and depending on where in the process the eMail was blocked and who your eMail provider is, sometimes whitelisting the sending domain can help.

Also, at least some of Etsy's eMail servers appear to be misconfigured - some inbound eMail servers attempt to validate the eMail and we have seen (and it has been confirmed by others) that some of their servers sometimes report (incorrectly) that the sender is not valid. If an inbound server receives this 'not a valid sender' response they will most probably discard the eMail without the recipient being aware of its existence.

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Re: Not getting email notifications of new convos.

Huh, I reported here about my experience with this issue – but my post has been marked as "s***" and removed?! 

 

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