Not all reviews being counted towards star seller

[DylemmaDesign]

I have 17 reviews, 1 4 star, the rest 5 stars. However it is only calculating 16 of the reviews. Its been way longer than the 24 hours. Right now I'm sitting at 94 of 95% without thay last review counting. Is there anything I can do to make it recalculate??

[NanaLetha]

It takes 19 five star reviews to cancel out the one 4 star.

[cutebutton]

you need 3 more 5 star reviews to move that up to the 95% mark.   For every 20 reviews you get only one can be 1 can be a not 5 star review.  The metric is ridiculous LOL.  But it is what it is .

[vintageNCtreasures · Accepted solution]

1 to 4 star reviews do not count.
Only the % of 5* reviews count.

All this info is on the help pages:

How to Become a Star Seller – Etsy Help

In the 5-star ratings section, you can see the percentage of your shop’s reviews that received 5 stars over a period of time. The goal is for 95%+ of orders to have 5-star ratings, which will earn you the Rave reviews customer service badge.

Your 5-star rating percentage is calculated by dividing the number of reviews that have 5 stars by the total number of ratings that you've received during the calculation period. Other reviews (like those with 4 stars) are not considered. We aren’t looking at an average of all ratings, only the percentage of ratings that have 5 stars.

[cutebutton · Accepted solution]

in other words 4 stars and 1 star are considered equal since they are not considered LOL. 

[ChristmasIsLove]

16/17 = 94.11%, which rounds to 94%, not 95%. 

[LauraJeanDolls]

I had 100% for reviews. I then received 2 four star reviews (with only positive written script).  I went down to 90%, Then 1 five star sent me to 91%, and 3 more five stars left me still at 91%??????????????????????????????????????????????????

[cutebutton]

@LauraJeanDolls 

You can look at it this way,  For those 2 4 star reviews you would have to have 38 5 star reviews to counter those.  Ridiculous, I know, but that is how this math works unfortunately. 

So so say you have 19 reviews and all are 5 star and then you get 1 4 star.  you would still be good because that would put you at  95%.  However if the next review is a 4 star you would need 19 more 5 stars in a row to catch up.  Stinks for sure LOL. 

each 5 star review when you are trying to catch up is worth about .25% so it make sense that the 3 wouldn't raise you higher than 91%. 

[ChristmasIsLove]

@LauraJeanDolls It's a straight mathematical calculation, based on how many total reviews you have in the review period. 

[BootifulLabels]

Only reviews received within the current Star Seller review period count for Star Seller, your overall star rating is not even taken into consideration, for Star Seller any review less than a five star in the three month review period counts as a failure.  If you are a large seller, and/or get lots of reviews you may get away with the occasional less than five star review and remain above 95%, but many sellers do not have the volume to absorb the odd less than perfect review and for each review below five stars, you need 19 five star reviews in the same review period to remain in contention for the badge.  Unless you are getting more than 20 reviews in a quarter one less than five star will put you out of the running for the badge.  It really doesn't matter, the badge is pointless, it has no tangible benefits and the aesthetic benefits mean nothing to the majority of buyers, only to sellers.  Let it go, it is not worth the stress.

[LauraJeanDolls]

Thank you all for the information.  As a retired educator, I feel the whole thing has a negative affect on the sellers. We are Etsy's classroom, and without us there would be no Etsy. Better treatment would certainly be appreciated and go farther to encourage performance. Laura

[StreetwoodDesign]

you can't make etsy do anything you want them to do, no. They do their own thing.

[GreenPrintDesigns]

ETSY has put me on a payment reserve and will not give me a valid reason why.   I have not had any money owing to them, most of my reviews are 5 star.  My despatch dates are mostly on time.  I had to change my despatch date twice and I advised the customer beforehand.  I have to either wait out the payment reserve or get my review rate up.  Im currently sitting at 4.3 due to a 1 star review which in my opinion was not valid, but the old saying goes...The customer is always right....unless you are a seller on ETSY

[LauraJeanDolls]

Yes, I agree. I got a one star, because the buyer did not read "price is for one dress". She gave the one star, because she expected two dresses as in the picture. Etsy said they cannot remove the review, because it do not fit their guide lines :o((((

So I get punished!!!!!!!!

[BagmakerSupply]

@LauraJeanDolls: While we can understand your frustration, the reality is that many buyers do not read descriptions, even if they can find them. In this day and age it is not totally unreasonable that a buyer will expect to receive what is in the primary image - probably a major reason for Etsy's new rules for the primary image.

[CatsWhiskersCurios]

@GreenPrintDesigns you also have a number of IP issues in your shop - some of your items class as counterfeits, so that won't help as Etsy will see your shop as a risk.  Get rid of any cartoon characters, TV shows, Taylor Swift etc. before it gets you into real trouble. 

[BootifulLabels]

@GreenPrintDesigns   

As with all criteria for Star Seller, only the 3 months prior to assessment count.  You only had 10 reviews in the last period, July/Aug/Sept, 8 five stars, 1 one star and one 4 star.  That means you had 45 stars from a possible 50, that equates to 90%.  That is why you didn't qualify for the overall badge.

[ModJose · Accepted solution]

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