Not ableto to verify my bank account, I have reached the maximum number of attemp, shop is suspended

[NovaStonezBracelet]

Dear all,

I am a bit confused as I was trying to verify my bank account details, but Etsy says they are not able to verify it and requested that I upload a bank statement. I fulfilled the request, but Etsy still cannot verify my account, stating that the information does not match. I have provided the official bank letter (which I obtained from the bank). The document includes all the information that Etsy listed as a requirement.

Unfortunately, I have reached the maximum number of attempts, and my shop is now suspended. I submitted an appeal request, but it is frustrating since I believe I have provided everything, and this has still happened.

I am unsure of what to do next.

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team, and your case is being worked on as we speak - Moving forward, they will handle it directly with you, so please stay tuned to your email as they may reach out through there. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.