Not able to turn of vocation mode

[FestalArts]

Hi, Etsy put my shop in vacation mode due to identity verification. My verification has been successfully completed, but I am unable to turn off vacation mode. I have submitted a complaint to Etsy repeatedly, but I still have not received a response. Can someone suggest what I should do?

[FabStitchIN]

they won't respond, worst support ever, they put my shop on vacation mode every 2nd third day, even my shop was in vacation mode entire december. they just keep charging listing fee.

[SugarTaffySoap]

@FestalArts  The forums moderators have been sending verification issues to a specialist team. You or support can't undo vacation mode. @FabStitchIN 

[TheMerryBluebird]

A shop owner finally got Etsy to respond after contacting the local news station!!!  https://fox2now.com/news/contact-2/contact-2-helps-small-business-owner-frustrations-with-etsy/

[FallenAngelBrass]

Thanks for this article.

"She lucked into learning on her own that there was an issue with the charter number associated with her account. Once she adjusted it, the store was taken off of vacation mode."

What the heck is a charter number?

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.