Non spam ends up directly in Spam folder!

[#1]

Wonderful, Etsy is doing something against all the spam we receive...

Sadly it is now completely getting out of hand as messages from potential buyers asking for serious information, can end up directly in the spam folder.
I just found a 2 day old message in the spam box from someone wanting sizing information about one of my items. 

Please be aware of this. 

[ArchivePaperandPress]

This is still happening today. I am getting legit customers asking questions and they go to spam. Or someone I am currently talking to in non spam gets moved to spam. I have opened at least 3 tickets about this issue and they just get ignored. They mark them as 'complete' after about 2 weeks but no one ever addresses the issue.