since it became difficult to find the links for support, i’ve collected them when sellers mentioned they found help. i hope one of these will work for you:
here is the link to the “how to contact support” from the seller’s handbook.
here is a link to initiate chat or email.
here is the link to request a callback.
or try this link or this link to email them.
if you do email them you *should* get an automated reply and once you do, you must reply to that email above the line of asterisks that their automated best guess solutions did not work. all you have to say is something like “i still need help” send the reply, and it should stay active. it’s critical that you reply to the automated response you receive and don’t send additional emails thinking it will speed things up (this actually slows things down.)
keep in mind none of these links work all of the time. also know they may, or may not work, outside the usa. additionally they may, or may not work outside of non-standard typical usa business hours (m-f & 8-5).
