Hello,
I am new to Etsy. I have a customer who wants to send a gift to her daughter. When I print out the packing slip, it does not show the sender.
How the giftee could see who it is shipped from?!?!
Is there anything I need to do so the packing slip shows the sender name?
Could you not add a note?
You are the sender. Your business name shows in the return address of the shipping label. The gift is being shipped to the buyer's daughter as a gift. So the shipping label must have the daughter's full name with her full address. OR, if the gift is being shipped to the Buyer (for the daughter), then it would have buyer's name and address which would automatically show up when you print the label. Etsy has names and addresses of all buyers so if it's blank the Buyer did not complete the information for you to ship to the daughter. If you don't have the name of who the gift is being shipped to you will need to Message the Buyer and ask for the info and clarification. You can also email her. Sometimes buyers don't respond to messages but they respond to emails. Does this help or do you need more info? Did you already pay for postage? If so, you'll need to request a refund and prepare a new correct label once you hear back from the buyer.
I get these all of the time, I am not sure why. I just send them blank. If they really wanted the recipient to know who it is from they would have left a note for me to include.
We send a lot of gifts, and sometimes, the buyer will just provide some name, like kittycat, none of their information, and then the recipient's name and address. If I suspect it's a gift, I email the buyer and ask if it's a gift, and if so, would they like a gift message card included, and we provide that at no extra charge. It's rare that they don't answer, but if they don't, we enclose a note saying it is being sent as a gift by __________ and fill in whatever information we have.