No response from customer Service

[EnlightenmentThangka]

It’s been over three weeks, and Etsy still hasn’t been able to change my legal name as the primary business owner on my account. They respond after several days but then go silent for weeks, leaving me to email them repeatedly without getting a response. I’ve submitted everything they asked for, yet the issue remains unresolved. Why is Etsy taking so long to fix this, and why is their support so unresponsive and ineffective?

[Marmalady]

Do not keep starting new requests as that closes all previous ones and puts you back to the end of the queue.
Just keep replying "I still need help" to the email chain and eventually you will get an actual human to respond to your problem

[ModAngie]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.