GinPicnic
Inspiration Seeker

No response from Etsy support for several weeks - shop in forced vacation mode for no reason

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I have reached out to Etsy support by chat at least three times in the last three weeks and was told someone would email me regarding this issue and they never did. Now the chat function is disabled. The call back button is disabled. I can't file an appeal because I get an auto message that says there isn't anything to be appealed. I have submitted numerous support tickets over the weeks all with no response. One is even marked as completed though no one has spoken to me and my account is still in forced vacation mode. I have missed out on selling during Black Friday and the entire lead up to Christmas shopping season. I feel completely helpless and totally ignored. 

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ModKenneth
Community Specialist
Community Specialist

Re: No response from Etsy support for several weeks - shop in forced vacation mode for no reason

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Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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Re: No response from Etsy support for several weeks - shop in forced vacation mode for no reason

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Maybe one of the mods can help you.

@ModKenneth , @FabioMcMustache , @ModAngie 

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ModKenneth
Community Specialist
Community Specialist

Re: No response from Etsy support for several weeks - shop in forced vacation mode for no reason

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Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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