No personalization

[DoubleBMonograms]

Is there a new glitch with the personalization box? Out of 30 embroidery orders, 6 declined personalization, which is highly unusual. I've already had one customer message me with her monogramming info. 

[CappuccinoLace]

If the buyer is using an outdated app, it doesn't show the personalisation box and therefore there's nothing there for the customer to enter anything into.

[NanaLetha]

I looked at some of your listings - they are very clear how to add personalization. Maybe the buyers were using the app which can be very glitchy.

[DoubleBMonograms]

I've never had that many before.....maybe 1 in 100.