No email notifications for orders or shipping

[SugarTaffySoap]

Since early October I haven't received email notifications for orders or shipping.

I contacted chat support and he checked off most of my Account Settings

in my profile, which is for marketing, not  sales and shipping. So I changed them

back to my preference.

Anyone else experiencing no email notifications? Has something changed? 

[CraftyCreativeGiftGB]

Hi is it possible that it's a setting thats changed with your email provider and also is it possible they they have gone in your spam folder in your emails. I only check my spam folder twice a week. Sometimes if there has been an update with your email software that can cause an issue.

[PillowDetails]

I stopped getting transaction email suddenly,  one day, several years ago.  Nothing changed on my end, in terms of email.  Did the back-and-forth with Etsy Support for weeks, to no avail.

Since then, I only get a fraction of the business-related emails I'm supposed to be getting, and have gotten in the habit of checking my shop several times a day.

Ironically,  the app notifications are all accurate, though sometimes delayed.

* If I get some etsy emails, but not all - how in the world can that be an issue on my end??

[Route66Photos]

I had this happened once. Turned out that my email host - godaddy - kept copies of all received emails - and my limit was full.

[BagmakerSupply]

There are quite a few threads in this forum about (the lack of) eMail and app notifications and there does not appear to be a helpful answer. The consensus is for shop owners to check their shop for messages and orders via a browser at least once per day until these issues are resolved.

[GalleryAntiques]

Have you checked your email spam/junk folder for the missing emails? It could well be your email host is the problem, not Etsy.

[SugarTaffySoap]

None in spam. If my email host is the problem I don't know how to go about fixing it.  I'll look into it. Thanks everyone for your help

[ArtDollsbyJD]

Contact your email host. Find out if you have reached a limit.  It is also possible they have changed protocol.  You need to perhaps add Etsy as a preferred email.

It is advisable not to rely on email for contact but to visit shop daily.  

[SmudgePlant]

I'm still getting them. They both come from noreply@mail.etsy.com. 

Try adding that to your Contacts in your email .

(If the address gets zapped in this post, it's noreply at mail dot Etsy dot com.)

[hopeandjoystudios]

If you add the app and enable notifications you will get them that way at least

[QuiltStencilsAndMore]

I don't use the app. My sales notifications stopped abruptly after 9/22. Nothing in junk, spam, trash etc. No changes to mail acct.