TypeR3DPrints
Inspiration Seeker

No e-mail notification when order is placed

Last week I actually made my first sale on Etsy.

Unfortunately, I did NOT get an email notification that the sale actually happened so I only just found out that I have actually sold something.
I have sent an email to the buyer of course to explain the delay, but that doesn't mean I'm happy about this.

Have been looking in my account settings and everything else I can think of, trying to find out WHY I did not get an order notification.
But alas, I cannot find any setting for this. So, is there a setting I should have activated?  If so, where can I find it.

I did notice some other threads wherein it is mentioned that one cannot rely on emails but should login every day just to check.
I find this quite ridiculous. I have been selling stuff over the internet for years and e-mail is ALWAYS the first form of communication.
It's not that I am selling stuff every day so I am not logging in all the time.

Please advice when possible.

 

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Amaradorn
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Re: No e-mail notification when order is placed

Check your junk mail/SPAM folder in your email app. I get all my sale emails but I had an email from another department at Etsy recently and it went into 'Junk Mail'.

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Re: No e-mail notification when order is placed

@TypeR3DPrints: As you mentioned there are quite a few threads in this forum about issues with eMail notifications and notifications through the apps. Whether it is ridiculous or not the consensus seems to be to check your shop for messages and orders at least once a day, preferably via a browser, until Etsy resolves these problems. So many things can go wrong with an eMail (from any source) on its journey to you that there should always be a backup plan.

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Re: No e-mail notification when order is placed

I also rarely get emails when an item is sold.  I always used to get one for every order but recently I have gotten only one out of a dozen sales.   After having a couple of buyers ask if their items have been sent and I never saw their order I just check into Etsy a couple of times a day and check for any sales or messages.  

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TypeR3DPrints
Inspiration Seeker

Re: No e-mail notification when order is placed

Thanks for all the answers.

Logging in every day certainly is a way but if you are selling perhaps only 1 item per month, the amount of effort to do that is honestly out of proportion in relation to the problem that should not be there in the first place.

If a 1000 Etsy sellers have to log in every day just to check if they have any sales, the amount of man hours lost in even a single month is enormous. If just checking takes you 5 minutes a day, then in a single month 2500 hours of time is wasted.

And all that just because Etsy seems to be unable to get something fixed that websites like Bol.com/Ebay/Markplaats etc. have had under control for more then two decades.

 

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Re: No e-mail notification when order is placed

I always get them so maybe it's how you've set things up. 

If you use a phone you can also download the app and personalise your notifications, this all I basically use the app for. 

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Re: No e-mail notification when order is placed

I had been usually getting an "Etsy Transaction" notification on my yahoo account

Where I had been able to send a personal e-mail response to the buyer's e-mail

Until the major sale I made last night, when I did not get that transaction notification

 

 

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