No deposit in bank account

[Malgadolls]

Hi,

For the past week I didn't receive any deposits. I see that they were sent on the 5th of February, the 7th of February, 10th of February, 12th of February, so five working days have passed from the first three deposits. I checked with my bank and no transaction is blocked. I called etsy support and consulted the chat and they are really unhelpful, they only suggest to wait 3-5 business days, but those have passed. I saw similar problems on the forum, does anyone know how to receive help from etsy?

I am on etsy for many years and It this problem never occurred. I will be grateful for any help

[GieseDeseiGns]

Did you check to make sure your cc on file has not expired.

[Malgadolls]

Yes, I checked, my card is valid

[LoopDiWood]

ich habe das gleiche Problem und auch ich warte darauf, dass mein Geld ankommt. Etsy hat leider mich per Chat blockiert. Ich bekomme keine Antworte mehr. Ich habe allerdings jetzt etwas riskiert. Ich habe mein Bankkonto geändert und hoffe das es dadurch jetzt wieder Zahlungen kommen. Das neue Bankkonto wurde auch schon erfolgreich verifiziert. Also in einer Woche weiß ich mehr. 
Etsy hat hier nur Teilschuld. Etsy hat hier nur Teilschuld. Das Geld wurde überwiesen zu einem Ihrer Zahlungspartner. Ich muss es probleme geben. Welche das sind, frage ich mich schon lange. Technische Probleme können doch nicht solange dauern. Der Zahlungspartner scheint JPMorgen zu sein. Vielleicht sollten wir dort mal Fragen. 

[TheHopAndPop]

I'm getting worried about my payment for today, it's taking much longer than usual

[PsychicDino]

same here but would not worry sometimes not often but sometimes it can take longer - sometimes its almost instant. But it always comes through.

[TheHopAndPop]

@PsychicDino there is a real uptick in recent weeks of people not being paid. take a look at all the threads in the forum. i don't have a good feeling.

[TheHopAndPop]

@PsychicDino and i've been on daily payments for long enough to understand the pattern - for me it's always been up to an hour on mondays, around 10 minutes other days.

[Blissaria]

Same here

[TheHopAndPop]

i've just had a second (i.e. duplicate) deposit email...

[PerfectWeddingLove]

I wait for my money from December - almost 2900 EUR and Etsy Chat did not help me at all..Even they blocked me..

[Vtgfabrics]

But is your store still open? What did you do in December to resume receiving deposits? And you filed for investigation after 90 days, as they write to us in support? I'm desperate, I'm trying to do at least something to restore the store's operation. I would be grateful for any information.

[PerfectWeddingLove]

I chat with them almost every day before they blocked me, they was replying the same thing every day...They assured me that the money are sent, but after few weeks the money came back in my Payment profile in etsy...I gave another bank account in another bank, so they sent it again...and again no money, again chat, again they assured me that the money are sent, again they blocked me, and again after few weeks money get back in my payment profile in etsy...I wrote to Etsy payment partner - Worldpay, but they did not answer me..and now I do not know what to do more....

[PrideForAllKinds]

It's the 9th business day for me and I still haven’t received my deposits. I'm still awaiting updates and i've been canceling some orders. 

[TheUglyJumperClub]

No money for me today either... just two of SAME "your funds are on the way emails" again but no money 

[solidifystudio]

Haven’t received my deposit into my bank account either today and received two duplicate emails saying your money is on its way.

[VintageSignBoutique]

i have also not had my funds today and my friend also as not and she also received 2 emails today ...i dont get emails 

[KittyGiftsCompany]

I got 2 emails today as well and no funds yet. Early days so not too worried.

[MindfulPapers]

Received 2 email but no deposit – yet. I am pretty sure it is a technical glitch since Etsy has been super reliable in the past years. They had never been late. But sure, it can cause some trouble for some people. Let us hope they fix it quickly. 

[No17FR]

I just received my funds on my etsy credit account. In my current balance, they return the funds to me by stipulating "refunded transfer", I hope to have my transfer tomorrow;-)

[VintageSignBoutique]

Mine asnt it still showing as sent to bank??

[thatregina · Accepted solution]

Hello all, 

We are aware that some deposits made to sellers have been returned. Our team is working with our payment partner to correct this issue and will reschedule the funds to be sent to your bank account as soon as possible. You will receive a notification via email when the deposits have been successfully sent out. 

You do not have to take any further action to ensure that your deposit is processed. We apologise for any confusion or disruption this may have caused.