Newly opened shop still (10 days) on Vacation Mode with no reply?

[BloomHavenArts]

Hello, I opened a new shop from Serbia using a verified Payoneer business account. Etsy asked me to upload my passport, which I did more than 10 days ago. The document is 100% correct and clear, and Payoneer is fully verified.

However, my shop is still in Vacation Mode, and I haven’t received any email or update from Etsy support. I wrote 3 emails, but no one replied. Everything in my account looks fine, and I don’t see any errors or messages.

Can someone from the Etsy team please check the status of my verification or let me know if there is anything else I need to do? I'm just trying to start my shop and follow all the rules. This silence is very frustrating.

Thank you in advance for your help.

Maja

[GroundZeroCreations]

Did the name and information on your passport match exactly to the other information you uploaded to Payoneer? If not, that may be the issue. You have probably already read all of Etsy's information about Payoneer and how to accept Etsy payments, but I am going to post the link for you here just in case you may not have seen something that is in it. https://help.etsy.com/hc/en-us/articles/16999319005207-How-Do-I-Use-a-Payoneer-Account-With-Etsy-Pay...

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.