New order stuck on dashboard

My dashboard has indicated I have one new order for the past three days.  When I check my orders, they are all complete and there are no new ones.  How can I get my dashboard to realize I really don't have any new orders?  

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NanaLetha
Inspiration Maker

Re: New order stuck on dashboard

Is that on the app? If so, it happens to me all the time.

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Re: New order stuck on dashboard

It's on my computer. 

 

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Re: New order stuck on dashboard

I've had this same issue for several years I've contacted etsy support and they were unable to fix it for me so I just live with 1 mystery order.  I don't know if it effects my star seller numbers or not so thats a bummer but despite 134,000 orders and 26,000 5 star reviews I've never once been able to achieve star seller status because i don't reply to customer inquirys on weekends and i don't require my team to do it either... were not robots we have a life.

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Re: New order stuck on dashboard

@LittleFlowerSoapCo: "I don't know if it effects my star seller numbers ..." You can always tell by looking at the CSV file on your Star Seller page.

'...  i don't reply to customer inquirys on weekends ..." Why don't you just set up the weekly auto reply to answer during your non business hours? https://help.etsy.com/hc/en-us/articles/115015654988-How-to-Send-Messages-to-Buyers?segment=selling#...

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nineteen27
Community Maker

Re: New order stuck on dashboard

make sure your stats over-view is set on *today*

and not yesterday or the past 7 days etc.

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