Just to warn people:
The new selling app keeps malfunctioning. The notifications for messages is set to on, and I was getting them yesterday but nothing today, and it stopped working on Tuesday for me too. I've just logged on to the PC and found I have 3 unread messages from today. The Cha-ching when I make a sale is working fine, but I'm not getting any message notifications at all, no sound or anything.
Always check in on a PC/Laptop when you can!
I had this as well on both the new version of the app and the old version! We made a sale but nothing came through on the app… it was only checking my email account that I saw the email confirmation drop through. Is there anything we can do to sort this??
@ElsieLaviniaEclectic @GenY80s90s : There are many many threads in this forum about issues with app and eMail notifications. The consensus seems to be that sellers need to check their shop at least once per day via a browser until these issues are resolved.
Just happened to me this morning. I happened to be on my laptop on Etsy and saw I had a message but didn't get notification on my cell phone.
My two cents: I live at my laptop and only use my iPad Air for the past 10 yrs on here, to listen for ALL notifications, from sales to likes to reviews to shop fave, etc. As of 2 AM yesterday/Saturday morning, my iPad Air, bless its old heart, lol, stopped receiving ALL notifications, not only from Etsy but from all over apps that I had loaded into it.
Just got off of a two hour chat with Apple (like Etsy, they have an awesome chat feature for help), after we spent all day Saturday troubleshooting. Well, we had to wipe my iPad and reinstall the old ios. But in the end, and after the very helpful chat rep had left the discussion, we figured out that Etsy, and also a few other companies that we know of so far (while adding back my many apps), have stopped all support for any ios less than 13.whatever. Mine will only go thru 12.whatever. This, to me, at least with Apple (my laptop is a Win 10 machine), indicates that ever since Apple launched ios 16 system recently, that app builders are no longer making them able to work on any ios that goes back farther than 13. Just a couple of weeks ago, prior to the major launch of Apple's 16, all was fine. I am pretty sure that this is all connected. Thoughts? Thanks for listening. : )
This is happening to me also, no notifications for messages. I had an electrical fire in my shop last week, so I was completely dependent on my phone app. Today I was finally able to check online with my laptop and oh my, missed messages from 4 days ago. Needless to say I put the old app back on my phone and won't be using the New App until it's bugs are all fixed.
There are plenty of threads in this forum about issues with the apps in general and with missing notifications from the apps in particular. One "work around" in situations like this is to use the browser on your phone to check your shop just in case.