BJJWear
Inspiration Seeker

New Store - "We put your shop on pause"

I'm new to selling on Etsy and I'm trying to publish from Printify.  I keep getting a Publishing Error.  When I checked my store, I noticed that it is in Vacation mode, with no way to turn it off.  I don't have any outstanding payments or orders.  Any ideas?

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Re: New Store - "We put your shop on pause"

@BJJWear: Check your eMail (including spam folder) for an explanation from Etsy.

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Re: New Store - "We put your shop on pause"

Insure you are adhering to Etsy's Terms of Use.

https://www.etsy.com/legal/terms-of-use/

https://help.etsy.com/hc/en-us/articles/360024112614-What-Can-I-Sell-on-Etsy-?segment=selling

 

Make sure that your tax documents and identification on file are correct with everything matching EXACTLY.

Make sure your financial details are correct and in order.

Look in your email / spam folder to see if there are any communications from Etsy explaining what has happened.

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BJJWear
Inspiration Seeker

Re: New Store - "We put your shop on pause"

I think that is the problem.  My ID address didn't match my taxpayer address.  I've made the changes and re-uploaded my id.  Hopefully that will resolve the issue.  Thanks!

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Marmalady
Conversation Maker

Re: New Store - "We put your shop on pause"

Are your items infringing on copyright / trademark?

POD firms such as Printify are known to report such items to Etsy when trying to connect the two sites, which can result in your shop being suspended / closed etc

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BJJWear
Inspiration Seeker

Re: New Store - "We put your shop on pause"

They are not - I have an all original design.

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